Delivery & Returns
We only accept orders for delivery by Australia Post or courier within Australia. Unless we have agreed to a different delivery time with you, we will use our best endeavours to send the goods to you within 3 – 7 business days from the date we confirm acceptance of your order. We will advise you as soon as possible if we cannot do so and will not be liable for any loss, expense, or other damage caused by any delay in delivery.
We will arrange for delivery of the goods in accordance with your delivery instructions. You should therefore ensure that these instructions are accurate and will ensure that you safely receive the goods as we will not be responsible or liable for any loss suffered by you as a result of your delivery instructions.
Under Australian Consumer Law, the goods we sell to you must be of acceptable quality within the meaning of Australian Consumer Law. If the goods are not acceptable then you have the right to seek the remedies provided under Australian Consumer Law (https://www.accc.gov.au/consumers/consumer-rights-guarantees)
In addition to your rights under Australian Consumer Law we agree that you may, except for sale items, special orders and pieces of jewellery hand-made to customer specification, return or exchange the goods ordered on the following conditions:
- within 14 days of delivery you notify us in writing of your wish to return the goods
- the goods are in as new condition and are accompanied by proof of purchase and original packaging with all paperwork (such as diamond certificates or watch instruction booklets). As new condition means that the item must not have been worn, the item must be in pristine condition with no damage, scratches or signs or wear (consideration of these factors is at our discretion)
- you pay the return post or other delivery costs for the returned goods and accept responsibility for the safe delivery of the retuned goods (you should therefore return by registered post or by courier or personal delivery to our street address)
- all returns are subject to inspection by us before a refund is processed. If we agree to refund you then we will refund you in the same way you originally paid for your order. We will also pay for the cost of return shipping (if applicable) if the return is the result of an error or the item is damaged or defective at the time of purchase.
Sale items, special orders and pieces of jewellery hand-made to customer specification will not be accepted for return unless they are of an unacceptable quality under Australian Consumer Law.
Our street address for delivery of returned goods is:
Williams The Jewellers
195 Union Street
The Junction NSW 2291
Our telephone and email is: PH: 02 49400300